Q: Do I have to be a legal resident of the US?
Yes. IMEX Communications requires that all agents legally reside in the United States and be legal to work within the United States.
Q: What experience do I need?
Successful agents must have a combination of a clear speaking manner and must be motivated to deliver excellent customer service. Online Assessments and Voice Assessments are required to establish a candidate’s suitability.
Q: What is the minimum age to become a virtual agent?
You must be 18 years old to apply with IMEX Communications.
Q: Why is a background check required?
A: The background check is mandatory. IMEX Communications has high integrity standards. Agents provide key services for each client program and may have access to confidential information; therefore a background check is required to ensure that each potential agents identity is confirmed and free from criminal history.
**Please note: Most traffic violations do not constitute a disqualifying event.
Q: What are the costs for getting started?
A: National Background Check $7.95
Certification courses can range from $7.99-$129.00 (although most are under $99)
**Please note, MILITARY get a 50% voucher towards their certification course.
**Certification costs are there to support the training platform as well as other costs associated with the training. Remember, you are an independent contractor, therefore state and federal taxes are not withdrawn from your pay and certification is unpaid.
Q: What type of services will I provide for IMEX Communications and Arise clients?
You decide which client you service. Work generally consists of inbound customer service calls, technical support, or sales. You will never be required to call customers. All calls are inbound. You will be allowed to view opportunities available once you have completed the Admissions process.
Q: How many hours can I work?
A: Each client generally requires a minimum of 15-20 hours per week. We have hours for CSP’s to service 24 hours a day/ 7 days a week. The hours available for a specific client will be listed in the Opportunity Announcement you’ll receive once the Admissions process is completed.
Q: This opportunity will be replacing my full time job, is the pay competitive?
A: This opportunity is very competitive. The amount of money you earn depends on how much you work and your performance. Incentives, bonuses, and pay increases are offered for our top performing CSP’s.
***Some CSP’s earn $1500.00 bi-weekly while others earn $500 bi-weekly depending on the amount of hours they are servicing. Pay generally ranges $8-$16+ per hour.
Q: How long will it take before I begin earning money with IMEX Communications?
A: The admissions process can take 1-2 days! Certification courses required to service a particular client can range from 2 days to several weeks. Once you have joined our Virtual Service Corporation and obtained the certifications, you are then eligible to begin earning income by servicing that client.
Q: How often do I get paid?
A: All CSP’s are paid on the 15th and the last day of the month.
Q: What equipment do I need?
A: You will need a PC laptop/desktop, home phone line, and a high speed internet connection, VOIP headset, and a Call Center Dialpad w/ Headset Telephone. Home phone must not have any features!!! This includes call waiting, voicemail, or any other features. Just a POTS (Plain Old Telephone Service). All in one computers are not compatible at this time.
Q: What operating systems do Arise and its clients currently support in the US?
A: Windows 7, Windows 8, Windows 8.1 are used by most clients. Windows 10 and Mac OSX may be supported for a limited set of opportunities.
Q: Can I have another job or contract with another company while I provide services for Arise clients?
A: Yes! Of course you can. However we do expect our clients to honor their scheduled commitments to our clients and meet all performance standards.
Q: What kind of companies will I service?
A: Due to NDA agreements we are not allowed to openly say who our clients are. We do have opportunities with top cruise lines, popular on-line retailers, roadside assistance services, telecommunications companies, travel and hospitality, as well as various other Fortune 500 companies.